Privacy policy

What we collect

We only collect information you give us directly — typically through our volunteer form, emails or phone calls. That can include your name, phone number, email address, how you'd like us to contact you, and the best times to reach you.

What we use it for

Only to reply to you and to organise what you contacted us about — for example arranging volunteering, booking training, or answering a question. We do not use your details for marketing lists, and we never sell or share them with advertisers.

Cookies and tracking

This website does not use tracking cookies, advertising pixels or analytics that identify you. Nothing on this site builds a profile of you.

How long we keep it

We keep your details only as long as we need them for the reason you gave them, then delete them. You can ask us to delete them sooner at any time.

Your rights

You can ask us at any time to see the information we hold about you, correct it, or delete it. Email info@lemonaidhelp.org and we'll respond within two working days.

Complaints

If you're unhappy with how we've handled your information, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Last updated: October 2026